Cancellation Policy
Clear, transparent terms for cancellations and refunds
Policy Overview
All subscription services and bookings are protected by our no-refund policy, with one exception: customers with active or pending bookings may receive a 50% refund upon cancellation.
This policy applies equally to all customers, service tiers, and booking types.
Standard Cancellation
No Active or Pending Bookings
If you cancel your subscription or membership with no active or pending service bookings:
💯 Non-Refundable
All payments are final. No refunds will be issued regardless of when you cancel during your billing cycle.
Refund Exception
Active or Pending Service Bookings
If you cancel your subscription or membership while you have active or pending service bookings:
💰 50% Refund Eligible
You will receive a 50% refund of your current billing period to compensate for cancelling with scheduled work pending.
What qualifies as "pending bookings":
- ✓ Scheduled service appointments not yet completed
- ✓ Service jobs in "accepted" or "en route" status
- ✓ Recurring services scheduled to occur within 30 days
Cancellation Timing
Immediate Effect: Cancellations take effect immediately. You will lose access to your portal and services upon confirmation.
Refund Processing: If eligible for a 50% refund, it will be processed within 5-7 business days to your original payment method.
No Prorated Credits: Refunds are a flat 50% when pending bookings exist; no day-by-day calculations are applied.
Important Terms
- •No partial refunds: Refunds are either 0% or 50% based on booking status—no prorated amounts.
- •Same policy for all tiers: Basic, Pro, and Enterprise plans follow identical cancellation terms.
- •No exceptions: Timing within your billing cycle does not affect refund eligibility.
- •Cancellation is permanent: Once cancelled, your account cannot be reactivated without a new signup and payment.
- •Completed services are non-refundable: Work already finished is not eligible for refunds under any circumstances.
Frequently Asked Questions
Can I cancel at any time?
Yes. Cancellations are effective immediately with no waiting period or notice required.
What if I have a job scheduled for next week?
If you cancel with pending bookings, you're eligible for a 50% refund. The scheduled job will be marked as cancelled, and you'll receive 50% of your current billing amount within 5-7 business days.
Can I get a refund if I cancel after my job is finished?
No. Once a service is completed, no refund is available. The 50% refund applies only to pending, not completed, bookings.
Do I get a refund for a partially-used billing cycle?
No prorated refunds are issued based on days remaining. Refunds are either 0% (no pending bookings) or 50% (with pending bookings), regardless of your position in the billing cycle.
What if I want to pause instead of cancelling?
Pausing is not available. Cancellation is the only option. You can re-subscribe at any time in the future.
Questions About This Policy?
Contact our support team for clarification on how this policy applies to your specific situation.
Last Updated: September 18, 2026